Our approach: Sandwox processes personal information for defined business purposes, limits access to people and providers who need it, and keeps it only for as long as reasonably necessary or legally required.
Contact, company, enquiry, order, and correspondence details.
Device, browser, page activity, preference, and security information.
Enquiries, business relationships, website operation, and lawful communications.
Cookie preferences, marketing choices, and applicable privacy rights.
1. Scope and who is responsible
This Privacy Policy applies to personal information processed through the Sandwox website and related business communications, including product enquiries, quotation requests, newsletter subscriptions, distributor discussions, technical support, and contact with our sales team.
For the processing described here, Sandwox is the organization responsible for deciding why and how personal information is used. Our contact details appear in Section 13. This policy does not govern third-party websites, platforms, or services that operate under their own privacy notices.
“Personal information” or “personal data” means information that identifies, relates to, describes, or could reasonably be linked with an individual, directly or indirectly. Anonymous or irreversibly de-identified information is not personal information.
2. Categories of information we may collect
Contact and professional information
Name, business email address, telephone number, company, job title, industry, preferred language, country or region, and other professional contact details.
Enquiry and commercial information
Products or applications of interest, quotation and sample requests, order-related details, distributor or supplier discussions, support questions, meeting notes, and the content and history of our correspondence.
Marketing preferences
Newsletter subscriptions, consent records, event or campaign interests, email preferences, unsubscribe requests, and cookie choices.
Website and device information
IP address, browser and device type, operating system, approximate location derived from an IP address, referring page, pages and products viewed, clicks, downloads, timestamps, cookie identifiers, and diagnostic, performance, or security logs.
Information you choose to include
Any other information you voluntarily provide in a message, uploaded document, telephone conversation, or other communication. Please do not send sensitive personal information unless it is necessary for your request.
3. How we obtain information
- Directly from you when you submit a form, subscribe, request a quotation, contact us, meet our team, or otherwise communicate with Sandwox.
- Through website use when browsers, servers, cookies, and similar technologies generate technical or interaction information.
- From your organization or business partners when colleagues, distributors, representatives, or customers provide appropriate contact information for a legitimate business purpose.
- From public and professional sources, such as company websites, professional directories, trade-show records, and publicly available business profiles, where permitted by law.
- From service providers that support website hosting, security, communications, analytics, or business operations.
Providing personal information is generally voluntary. However, if information is necessary to answer a request, prepare a quotation, or manage a business relationship, we may be unable to provide the requested service without it.
4. Why we use personal information
- to identify you and respond to product, technical, distribution, supplier, or general enquiries;
- to prepare quotations, discuss specifications, manage orders, and maintain business relationships;
- to provide requested documents, product updates, customer service, and after-sales support;
- to manage newsletter subscriptions and send relevant business communications where permitted;
- to personalize language, region, cookie, and website preferences;
- to operate, secure, troubleshoot, measure, and improve the website and its content;
- to detect abuse, fraud, security incidents, or activity that may harm Sandwox, users, or third parties;
- to maintain business, accounting, compliance, and dispute records; and
- to comply with applicable law and respond to lawful requests from authorities.
We may aggregate or de-identify information for statistics, product planning, website improvement, and business analysis. We do not attempt to re-identify information that has been irreversibly anonymized.
5. Legal bases where applicable
The legal basis depends on your location, our relationship, and the specific purpose:
For optional cookies, certain marketing communications, or another purpose clearly presented when consent is requested. Consent may be withdrawn for future processing.
To answer a commercial request, prepare a quotation, manage an order, or perform obligations connected with a business relationship.
To operate and secure the website, manage B2B relationships, respond to enquiries, prevent misuse, and improve services, where those interests are not overridden by individual rights.
To maintain required records, respond to lawful authorities, establish or defend legal claims, and protect rights, safety, and property.
8. International transfers
Sandwox operates internationally. Information may therefore be accessed, stored, or processed in China and in other countries or regions where Sandwox, its representatives, customers, or service providers operate. Privacy laws in those locations may differ from the laws where you live.
Where applicable law requires safeguards for an international transfer, we take appropriate steps such as contractual protections, transfer assessments, consent where required, recognized adequacy mechanisms, or other lawful transfer arrangements. You may contact us for more information about safeguards relevant to your information.
9. How long we keep information
We retain information only for as long as reasonably necessary for the relevant purpose, taking account of the relationship, the sensitivity and volume of information, security needs, limitation periods, and legal or regulatory requirements.
Kept while a request or relationship is active and afterwards for an appropriate period to support follow-up, records, disputes, and legal requirements.
Kept while communications remain relevant or until you unsubscribe, object, or withdraw consent, with limited suppression records retained to respect that choice.
Kept for the period needed to remember and demonstrate your current choice, then refreshed or removed when the consent version changes.
Usually kept for a limited operational period, unless needed longer to investigate an incident, prevent abuse, or establish a legal claim.
When retention is no longer justified, information is deleted, anonymized, or securely archived with restricted access where deletion must be delayed for legal reasons.
10. How we protect information
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, loss, or disclosure. Depending on the context, measures may include access controls, authentication, system maintenance, backups, service-provider review, and staff confidentiality requirements.
No website, transmission, or storage system is completely secure. Please use care when sending information online and contact us if you believe an interaction with Sandwox or this website may no longer be secure.
11. Your privacy rights and choices
Rights vary by location and are subject to legal conditions and exceptions. Depending on applicable law, you may have the right to:
- know whether we process your information and obtain access to it;
- request correction or completion of inaccurate information;
- request deletion, anonymization, or restriction of processing;
- object to processing based on legitimate interests or to direct marketing;
- withdraw consent without affecting processing that was lawful before withdrawal;
- receive certain information in a portable, commonly used format;
- request information about recipients, sources, purposes, or international safeguards;
- opt out of qualifying sale, sharing, or targeted advertising where such rights apply; and
- complain to a competent privacy or data-protection authority.
You may unsubscribe from marketing emails through the unsubscribe option in a message or by contacting us. We will not discriminate against you for exercising an applicable privacy right.
Submitting a request
Email admin@sandwox.com and describe the request and your country or region. To protect information, we may ask for reasonable details to verify identity and authority. An authorized agent may submit a request where applicable law allows, subject to appropriate proof of authorization.
12. Children, automated decisions, external links, and updates
Children
This is a business-to-business website and is not directed to children. We do not knowingly seek personal information from children. If you believe a child has provided information through the website, contact us so we can review and take appropriate action.
Automated decision-making
This website does not currently make decisions based solely on automated processing that produce legal or similarly significant effects for individuals.
External services and links
Links, embedded media, social platforms, and third-party websites may collect information under their own policies. Review those policies before providing information to an external service.
Policy changes
We may update this policy when our services, technology, providers, or legal obligations change. The effective date at the top identifies the current version. Where a change materially affects how information is used, we will provide additional notice where required.
13. Contact Sandwox
For privacy questions, requests, or concerns, contact us using the details below. We will review requests in accordance with applicable law.